Privacy Policy

To review the complete privacy policy of Floors Come True, Inc. please visit  www.floorscometrue.com/privacy

Communication Policy (opt in/out)

In simple terms we want to be clear on who we are and how we’ll interact with you.

Who we are
We are a flooring retailer and installation provider. Our official corporate name is Floors Come True, Inc. and our primary place of of business is 12019 S. Spaulding School Drive in Plainfield IL 60585. We provide “shop at home” consultations to residential and commercial clients seeking new flooring for their properties.

How we communicate
We pride ourselves on being great communicators. We use your data to provide personalized services, improve our offerings, and communicate with you about your orders and promotionsWith that in mind we embrace technology to make communicating with our clients even easier. This means we use a combination of:

Phone calls made by real humans and/or by automated dialers or AI (still in beta)

Texts messages (SMS) sent by real humans or from our automated system

Message and data rates may apply

Texting is NOT a requirement to work with us

You can always "Reply HELP for more information" or "Reply STOP to opt out"

Emails from our system or from individual team members.

Types of messages and communication include, but aren’t limited to:

Acknowledgement and/or response to missed calls

Reminders of upcoming appointments (consultations, installations, etc.)

Sharing links to help you interact with us such as booking an appointment.

Information about your project or information request

Progress with your order/project such as proposal sent, material ordered, installation date confirmed, etc.

Special offers or promotions

Newsletter or blog updates you may may have subscribed to

Primary Numbers we use (updated 2/5/2025)

877-883-5667 (sometimes written as 877-88-FLOOR)

630-566-0189 - Our main local Chicago area number

312-878-3450 (mostly automated reminders)

877-208-6624

833-226-6278

815-676-0131

You may also dial us on other tracking numbers that forward to our team. In these instances we may be calling you back from a number different than what you dialed

And our team members may, from time to time, call or text you from their direct numbers numbers, such as 630-637-3273

What we don’t do
We won't hare your information! We worked hard to get you to contact us in the first place. We implement strict access controls and data protection measures to ensure that your information is not shared without authorization