Note - we call these “install only” leads. Most likely to come from ONE source called “Goodzer” as they can’t or won’t filter them out.
That’s great that you already know what you want. Can you tell me about the product you’ve had your eye on? (or the product you already bought?)
We’ll let your flooring specialist know. He may reach out with some additional questions before the appointment, but regardless, it’s great that we have a starting point.
Without being a product expert, I suggest we don’t try to have agents go too far down this path with callers.
Just try to find out as much as possible. Manufacturer, style, store they saw it, etc.
We rarely install material that customers purchase elsewhere. Would McDonalds cook up the ground beef you walked in the front door? The reality is that many consumers find a “deal” on material from a liquidator or online store. These are often seconds or very low quality. Not only that, we don’t make a dime off of them, and we use our combined product and labor revenue and profit to determine our job costs.
We just need to know all we can before the appointment. If they are dead set on a style we may already carry it, or have access to it, and assuming it is first quality, we can likely handle sourcing it at the same price they already saw. Makes life so much easier for everyone.
If they are dead set on a product (or have already purchased) from say, Lumber Liquidators or Floor and Decor (low quality) then we may reach out and try to persuade a change or just cancel the appointment. Better to have the slot open to someone that we can service.
Other times, what they think they want is not the right product for the job. For example, they found some laminate they like, but want to put it in a bathroom. Most of the time, what they like is either the visual, or the price. We can generally work with that and swap them to something that is more appropriate.